Frequently Asked Questions
Answer all of your questions
When applying, you do not need to send documentation. However, you will be required to send supporting documentation if your application will be selected for a random profile audit.
You can take your exams in the comfort of your home or office while being monitored by an online proctor through an advanced testing system.
If you fail the exam on your first attempt, you can retake it two more times within your one-year eligibility period. Please be noted that there are fees that are associated with re-examination.
All Training Providers with which CSOBM works can be found based on the request, which you can submit to our candidate contact center.
Yes, you can book exams directly from CSOBM. This can be done on the individual product page for every certification offered by CSOBM.
We announce final results within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from CSOBM informing you that there are pending actions from your side, please make sure that you complete the steps for the exam results to be issued.
Hard copy certificates can be purchased by training organizations or by the candidate directly.
Suppose you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam. In that case, you can request it at a later stage through your Account or by contacting your Training Organisation and asking them to place the order on your behalf.
If you have purchased an exam voucher through CSOBM directly, you can buy a hard copy certificate through your CSOBM Account manager after completing your exam.